In this issue... New virtual enrollment solution: Text communications! - Learn more New! Sun Life Dental Health Center - Visit our new site Updated vision discount plan - Learn more Sun Life Stop-Loss & Health completes PinnacleCare acquisition - Read more Paid Family and Medical Leave important reminders and updates - Link to article | | New virtual enrollment solution: Text communications! Research shows that SMS (text) open rates are as high as 98%, compared to just 20% of all emails. And, on average, it takes 90 seconds for someone to respond to a text and 90 minutes to respond to an email.1 Direct-to-employee communications are here. With text communications, we can remind employees about their enrollment dates and plan details. It also: - Reduces additional communication burden for HR departments
- Reaches employees wherever they are
Learn more about text communications. 1. https://www.campaignmonitor.com/blog/email-marketing/2019/01/roi-showdown-sms-marketing-vs-email-marketing/ (accessed 03/18/21) | | New! Sun Life Dental Health Center As part of our commitment to help everyone improve and maintain good oral health, we’re proud to announce the launch of our expanded Dental Health Center! The Dental Health Center offers information, insights, and dental advice to general consumers, as well as a cost estimator tool for members. Other features include: - The oral health center – An education hub for all things oral health, including videos and articles ranging from preparing for a dental visit to everyday care and tips to maintain good oral health.
- Ask-a-dentist – Consumers can ask a panel of licensed dentists any question and will get a response within 24 hours.
- Dental news – Frequent updates on relevant dental care and oral health news.
- Risk assessments – Sets of questions to inform of risk for certain oral health conditions.
- Dental insurance basics – Information and articles to help people better understand dental benefits.
- From the desk of Dr. Pink - Sun Life’s National Dental Director, Dr. Pink, shares dental knowledge from his own experience.
Reach out to your Sun Life sales representative for more information or for a tour of the new site! | | Updated vision discount plan As of July 2021, Sun Life’s vision discount plan is being enhanced! Our new enhanced plan includes extended discounting on lenses and eye exams, as well as upfront defined pricing on services – so members always know what they are paying even before their visits. These updates better allow our members to understand and more easily use the benefits of the vision discount plan. The plan will go into effect for all current and future plans sold (attached to dental plans). There are no additional administration steps needed for current members. For more information and full plan details, view our flyer or reach out to your Sun Life sales representative. | | Sun Life Stop-Loss & Health completes PinnacleCare acquisition We are thrilled to have recently completed our acquisition of PinnacleCare and to now be officially welcoming them into the Sun Life family. The team from PinnacleCare brings 20 years of expertise helping members navigate the complexities of healthcare in the moments that matter most. We are looking forward to being able to support our Clients in the future with these services. To learn more about PinnacleCare, read this product highlight and FAQ. | | | Paid Family and Medical Leave important reminders and updates CT PFML – SUN LIFE CAN HOST THE EMPLOYEE VOTE FOR CLIENTS - For CT, we will offer both fully insured and administrative services only plans beginning January 1, 2022.
- Great news—Sun Life can host the required employee vote for Clients! We’ve had several Clients take us up on this service. Before they can apply for an exemption to provide CT PFML benefits through a Sun Life private plan, they must obtain a majority affirmative vote from 50% plus 1 of all their CT employees. Read how we make holding the vote easier for them.
MA PFML — RENEWAL REMINDER - MA PFML private plan exemption renewal reminder. We remind Clients with MA PFML administered by Sun Life that they need to renew their private plan exemption with the state annually. Clients will be required to re-apply for an exemption through your MassTax Connect account. The state website gives information on how to do this. There are separate requirements for insured and self-insured plans. Important: Clients will need an updated Confirmation of Coverage to re-apply. Here is the updated Confirmation of Coverage for Sun Life Clients. They will need to fill out areas as applicable. They may re-apply during the quarter prior to the expiration of their exemption (i.e., If their exemption expiration date is September 30, they can begin the renewal process starting July 1). There are penalties assessed by the state for employers who fail to renew their private plan. If a Client requires any documents from us, they can call their Sun Life Client Relationship Executive or Client Services.
WA PFML – WEBINAR AUGUST 10 Talk with your Sun Life sales representative about CT, MA, WA private plan administration. | | | | | |
